What to expect?

At an Event Bells and Whistles event, our focus is on providing an effortless, fun, unique and unforgettable experience for our clients. Booking your memorable event is just a few steps away!

• Fill out our booking form: Choose your desired service, date, theme, number of guests and any add-ons you’re interested in.

• Receive a Quote: We will contact you within 48 hours with a personalized quote for your party and to address any questions you may have.

• Secure your date: To hold your reservation we require a booking fee of 50% of the total cost.

• Finalize your reservation: Your date is officially secured once the booking and refundable damage deposit is paid, and the contract is signed.

What is included in price?

When you choose our teepee tent sleepover or deluxe picnic services, you can relax knowing that we take care of everything! We handle the delivery, complete setup and breakdown, ensuring you enjoy your event without any stress. Additionally, we thoroughly sanitize and launder all items after each use, so you have no cleaning to do afterward, ensuring a clean and safe experience for you and your guests.

What can I do to prepare for the setup?

• Clear the area: Ensure the setup area is free of furniture and obstacles. For the safety and liability of our staff, our team is unable to assist with moving or rearranging any furniture at your event location. Please ensure that the setup area is cleared and ready before we arrive.

• Ensure accessibility: Keep paths clear for our team to bring in equipment easily. For the safety of our team during the winter months, we kindly ask that all pathways leading to the setup area be cleared of snow and ice. Please ensure that walkways are shoveled, deiced or salted prior to our arrival. This is essential to prevent slips and falls while carrying equipment, and it helps us provide timely and efficient service for your event.

• Check power outlets: To ensure we can inflate the air mattress for your teepee tent sleepover, we kindly ask that accessible power outlets are available near the setup area.

• Smoke free and pet free environment: Please ensure the setup area is smoke free and pet free to maintain cleanliness and safety for all guests. We love fur babies! However, we kindly ask that the pets remain off of rentals to prevent puncturing the air mattresses and to maintain a hypoallergenic inventory for our clients. Thank you for understanding!

• Photography sessions: for photography bookings ensure the location is well-lit (natural light or adequate artificial lighting). Check for any potential distractions or items that could take away from the focus of the shoot.
  

How much space do I need?

Each Teepee Tent is designed to accommodate a twin-size air mattress which measures approximately 75 inches long and 39 inches wide. Each teepee tent has dimensions of about 4.5 feet wide by 5 feet tall. We recommend allowing for 6ft by 6ft of space for each tent. To help us create the best layout for your event, we kindly ask that you send us pictures of your space. This will allow us to tailor the setup to fit the shape and size of the area designated for the party.

Do you visit the location before setup?

We do not conduct site visits before setting up your event. Instead, we will request clear photos of the setup area and, if possible, measurements of the space. This helps us create the best layout to fit the size of your location.

What is the time frame for the event rental?

• Teepee Sleepover: Our standard rental duration is overnight, with pickup scheduled for the following day. The exact timing for setup and pickup will depend on your party’s schedule and our availability.

• Deluxe Picnics: Picnics are typically rented for 2 hours. However, if your picnic is booked as a part of a package with a teepee tent sleepover, it will also be an overnight rental, with pick up the next day alongside the sleepover setup.

How long is setup and breakdown?

Set up for teepee tent sleepovers and deluxe picnics usually takes between 1 to 3 hours, depending on the size of the event. Disassembling and packing up afterwards typically takes around 1 to 1 1/2 hours. However, in certain circumstances— such as larger events or specific requests— setup/breakdown may take longer.

What is your booking, payment and cancellation policy?

• We encourage clients to book their events at least 30 days in advance to ensure availability and planning tailored perfectly to your vision. However, we understand that sometimes life gets busy, and last-minute plans happen! That's why we've created a Rush Order option to accommodate those tighter timelines. For more details on our policies, please see below.

• All fees are subject to New York State sales tax, except for the refundable damage deposit, unless it is retained for repairs or replacements. Currently we only accept payments via Venmo for a secure and efficient transaction. Credit and debit card payment options will be available in the future. Please reach out if you have any questions about how to make a payment.

• All deadlines specified in this policy are based on the end of the business day, which is 5:00 PM (EST)

We understand that plans can change, so we have established the following cancellation policy to ensure clarity and fairness for all clients:

Booking Fee: A non-refundable, but transferable booking fee of 50% of the total booking cost is required at the time of reservation to secure your event date. This fee secures your date and will be applied toward your total booking cost.

Damage Deposit: To protect our inventory, we require a $75.00 refundable damage deposit. Damage deposits are due along with the final payment, 7 days prior to your event date. After the event we will inspect all items for any damages or loss. If everything is returned in good condition, your deposit will be refunded in full within 3 to 5 business days. In the event of damages, the cost of repair or replacement will be deducted from the deposit. If damages exceed the deposit amount, the remaining balance will be billed to you.

Full Payment: The remaining balance (including the damage deposit) is due 7 days prior to the event date. Failure to make payment in full by this deadline will result in the automatic cancellation of your booking and all amounts paid will be forfeited. For rush orders made within 14 days of the event, full payment (including the booking fee, rush order fee and damage deposit) is required at the time of booking.

Rush Order Accommodation Policy: I'm happy to work with you to make sure your event is a success, even on a short notice. For bookings made within 14 days of the event, a rush order fee of 10 to 20% based on the total event cost, will apply, depending on availability and the resources needed to ensure a successful event. The rush order fee is applied to account for the expedited preparation coordination and potential scheduling adjustments necessary to accommodate last-minute bookings.

Cancellation Notice:

• Cancellations made more than 14 days prior to the event: the 50% non-refundable booking fee may be transferred one time to a new event date, provided that: The rescheduled event must take place within 90 days of the original event date, the new date is subject to our availability, the original theme, decor, and event details cannot be changed when rescheduling, the non-refundable booking fee cannot be transferred to another client. For cancellations with no intention of rescheduling, if the rescheduled event does not occur within this timeframe or if event details require changes, the booking fee will be forfeited. Any other payments made will be fully refunded.

• Cancellations made between 14 days and 7 days prior to the event: the 50% non-refundable booking fee will not be refunded or transferred. Additionally, 50% of the remaining balance will also be retained to cover preparation costs as planning and arrangements are well underway at this stage. Any amount paid beyond these non-refundable portions will be refunded.

• Cancellations made less than 7 days prior to the event: no refunds or transfers will be issued for any payments made, including the non-refundable booking fee and additional payments.

• Rush Orders: All rush order bookings, regardless of the cancellation timeline, are non-refundable, due to the expedited timeline and preparation required.

• Weather policy for outdoor events: We understand that weather can be unpredictable, and we want to make sure you enjoy your event, rain or shine. If the weather doesn't cooperate, you have the following options:

  • Indoor setup: if you have an indoor location such as your home or another suitable space, we can set up indoors on your scheduled event date. Please ensure the space is ready for us to set up.

  • Rescheduling: if you'd prefer to move your event, we can reschedule to another date that works for you with no additional charge. The rescheduled event must take place within 90 days of the original event date, the new date is subject to our availability, the original theme, decor, and event details cannot be changed when rescheduling. Cannot be transferred to another client.

  • Cancellation: if you choose to cancel your event, you'll receive a 50% refund of the total amount paid, minus the non-refundable 50% deposit.

    We recommend having a backup plan for your special day to ensure a smooth experience. Our goal is to make your picnic or party as enjoyable as possible, regardless of the weather.

• Cancellation of add-ons: Personalized items are non-refundable once the order has been confirmed. This includes cancellations, even if the event is cancelled or rescheduled. Non-personalized add-ons can be cancelled or changed up to 14 days prior to the event for a full refund. After 14 days, no refunds or changes can be made for non-personalized add-ons. Any add-ons included in a rush order regardless of timeline are non-refundable. The nature of rush orders involves expedited production and preparation making these items ineligible for refund.

What themes do you offer?

As a newly launched business, we currently have a smaller selection of themes available. Whether you're planning a teepee tent sleepover, a deluxe picnic, a general party or a photography session, our setups cater to children, teens and adults. While our theme inventory is still expanding, we are happy to accept request! If you have a specific idea in mind, please let us know. We'll do our best to accommodate your vision or suggest creative alternatives to bring your event to life.